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"When someone is rude to you, it can put you in a bad
mood. It may even lead you to be rude to someone else, creating a chain of
rudeness. In fact, this troubling chain may even be caused by simply seeing
someone be rude to another person. You don't even have to be the target of the
had behavior," stated a researcher.
The researchers worked with 81 persons,
with occupations ranging from security to business to medicine, who were asked
to complete online surveys over a 10-day period. Participants recorded their
moods when they woke up; and in the evening, they described their experiences
over the course of that day.
Each morning the participants also viewed a short video,
describing workplace interaction of some kind. Half of the mornings, the video
included some kind of rudeness while the other half had some kind of warm
interaction in the workplace. Rudeness was conveyed through various means,
including a lack of eye contact or unpleasant language.
Participants who watched the rudeness videos reported seeing
or experiencing rudeness during the day, and they were also more likely to
escape from fellow employees to avoid being the victims of rudeness themselves.
They reported their overall work suffered that day as a result.
Not all participants were affected by the rudeness videos,
however. A few weeks before the study began, the participants completed an
evaluation that measured their self-confidence and emotional stability among
other things. The participants who scored higher on this evaluation were
significantly less likely to be influenced by the rudeness.
Consequently, one of the researchers recommended that
companies hire managers who can limit exposure to rudeness, provide plenty of
positive reinforcement (强化) and build a civil workplace environment. This, in turn,
could help employees build their confidence levels and help them better handle
workplace rudeness.
"When someone is rude to you, it can put you in a bad
mood. It may even lead you to be rude to someone else, creating a chain of
rudeness. In fact, this troubling chain may even be caused by simply seeing
someone be rude to another person. You don't even have to be the target of the
had behavior," stated a researcher.
The researchers worked with 81 persons,
with occupations ranging from security to business to medicine, who were asked
to complete online surveys over a 10-day period. Participants recorded their
moods when they woke up; and in the evening, they described their experiences
over the course of that day.
Each morning the participants also viewed a short video,
describing workplace interaction of some kind. Half of the mornings, the video
included some kind of rudeness while the other half had some kind of warm
interaction in the workplace. Rudeness was conveyed through various means,
including a lack of eye contact or unpleasant language.
Participants who watched the rudeness videos reported seeing
or experiencing rudeness during the day, and they were also more likely to
escape from fellow employees to avoid being the victims of rudeness themselves.
They reported their overall work suffered that day as a result.
Not all participants were affected by the rudeness videos,
however. A few weeks before the study began, the participants completed an
evaluation that measured their self-confidence and emotional stability among
other things. The participants who scored higher on this evaluation were
significantly less likely to be influenced by the rudeness.
Consequently, one of the researchers recommended that
companies hire managers who can limit exposure to rudeness, provide plenty of
positive reinforcement (强化) and build a civil workplace environment. This, in turn,
could help employees build their confidence levels and help them better handle
workplace rudeness.
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